Skill Review: City of University Park, Texas

PROS

  • Timely information on events and road closures
  • Integration to city’s Twitter account

CONS

  • The conversation sometimes ends abruptly
  • News briefing at times becomes lengthy with little visual representation or unresponsive
  • Does not allow for continuous use nor repeating information

VOGO Voice RATING                              3.25/5

Voice First                                                                  3/5
Display Friendly                                                        2/5
Performance/Ease of Use                                       4/5
Accuracy/Data Quality                                             4/5
Value Proposition                                                     3/5
city of university park,texas

Verdict

The City of University Park, Texas voice app developed by Imaginuity is an initiative to connect with citizens and promote civic engagement. Besides updates on traffic operations, it offers coverage on events and community news in general. This voice skill catering to the residents of Texas debuted in the University Park has been designed to boost civic engagement. The efforts to enhance communication within their neighborhoods using artificial intelligence technology is worthy of mention.

With the initiative to get more local residents engaged, the skill aims to provide the users with significant city news and events in the comfort of their homes without having them make efforts to lookup online or make a phone call. The City of University Park which is primarily residential has an abundance of single-family dwellings most of whom are voice activation users. Keeping in mind this predominantly residential community, the intuitive voice application offers road closure information as well as emergency alerts. With easy access to information ranging from news to alerts, the intuitive voice skill maintains sufficient information to keep the community members informed, involved and engaged. The additional provision which users have access to is the up to date tweets from the city’s Twitter account which is impressive. The only downside was the random unresponsiveness in the news segment while the information was being relayed causing a glaring dip in the user experience. 

The VOGO Voice team scores this skill a 3.25 out of 5 stars based on our rating system. Serving the residents with the happenings across University Park, the skill has the ability to elicit interest and drive considerable civic participation. While it provides active emergency alerts and insightful information on road closures in real-time, you’ll have to try for yourself to see how timely the alerts are; and whether the updates on city happenings are truly accurate and useful.

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